U.S. importer & building-materials supplierinfo@gogapartners.com
GLOBAL GATEWAYPARTNERS

Customer resources

Support for your
GGP purchase.

Find product catalogs, request order documentation, and understand how purchasing from GGP works.

Product & order care

The right document
for your product.

Request installation instructions, available product reports, or applicable warranty information. Include your product name and order reference so we can assist you.

Contact product support

Common questions

Before and after
your order.

Our import responsibilities ↗
How are imports handled when purchasing from GGP?

For merchandise sold by GGP, GGP purchases the goods from qualified manufacturers, imports them into the United States for its own account, and resells them to U.S. customers under separate domestic sales agreements. GGP assumes the importer-of-record responsibilities applicable to those transactions. Customs brokerage and transportation services are performed by appropriately licensed third-party providers.

GGP does not lend or rent its importer number and does not act as a nominal importer for customer-owned merchandise.

Will customer information appear in customs filings?

Customer identity and delivery information may be reported to U.S. Customs and Border Protection as the buyer, ultimate consignee, consignee, or ship-to party when required by law and the facts of the transaction. Purchasing from GGP does not make the customer the importer of record.

What are your typical lead times?

Lead times vary by product, quantity, production requirements, and delivery location. We identify an estimated schedule in the sales proposal and confirm delivery terms in the written sales agreement. Estimates are not an absolute guarantee of a delivery date.

Is there a minimum order quantity?

Minimum order quantities may apply and vary by product category and specification. Include your requested quantities in the quote form so we can confirm the requirements for your order.

How do I request installation or warranty information?

Contact GGP with the product name and, if available, your order reference. We can help identify the available installation instructions and any applicable written warranty terms for that product.

How can I check the status of my GGP order?

Contact your GGP representative or email info@gogapartners.com with your order reference. Our team can provide the available production and delivery updates.